Please consult the Troubleshooting section of your software's user guide to avoid a time-consuming Tech Support call and get back to studying as quickly as possible.

If you still experience problems, please contact McM Studyware Technical Support at:

Please call from a location at or near your computer to expedite service. Be sure to have the following information readily available:

• What you did before the problem occurred
• The exact wording of any error message(s)
• Your network configuration (if any)
• Your computer model and operating system (OS)
• Your system's available memory (free hard drive space and RAM)
• Any AntiVirus programs you are using
• Your software serial number

While McM Studyware™ is extremely reliable, installation or use may occasionally fail. We quickly post follow-up information to any bugs, questions or suggestions in the Q&As on this page.

Consult your computer and OS manuals for instructions on how to free space on your hard drive, change video drivers or modify the OS setup. We are unable to help adjust your personal computer setup.

For additional help, please contact your OS manufacturer:

• Microsoft: (800) MICROSOFT
• Apple: (800) APL-CARE

Most Air Force bases also offer on-site tech support for this type of assistance.